Purchasing
Raise a purchase request
Tell head office what your outlet needs, without needing to know who supplies it or what it costs.
2 min read · Last reviewed 22 Aug 2026
A purchase request says what we need. It deliberately does not say who from or at what price — that is the buyer's job, and asking a chef for it is how you end up with three people ordering onions from three suppliers.
Raising one
- Go to Procurement → Orders & Requests and choose New request.
- Confirm the outlet and, if you use them, the department.
- Add a line per item: ingredient, quantity, unit. Start typing the ingredient name and pick it from the list.
- Add a note if the request needs context — an event, a promotion, an unusual quantity.
- Submit. Saving it as a draft leaves it visible only to you.
What happens next
If your company requires PR approval, the request waits for a PR Approver. Approvers see it on their own Orders & Requests screen. If approval is not required, it is available for consolidation straight away.
A buyer then converts approved requests into purchase orders. Requests from several outlets for the same ingredient are merged into one line on one order to that supplier — which is the point of doing it this way rather than each outlet ordering separately.
Statuses
| Status | Means |
|---|---|
| Draft | Yours. Nobody else is looking at it. |
| Submitted | Waiting for an approver. |
| Approved | Ready to be turned into an order. |
| Converted | A purchase order has been raised from it. |
| Rejected | Declined. The reason is on the record. |
If it is urgent
Do not raise a second request. Find the first one and ask the approver — a duplicate request becomes a duplicate order becomes a duplicate delivery, and the stock arrives twice.
Still stuck?
Every screen in Servora has the same shape — a filter strip, a table, and the actions on the right. If a guide is missing or out of date, tell your account manager and it gets fixed in the manual, not just in an email.