Training
Certificates and report cards
Proof for the individual, and a picture for the manager.
2 min read · Last reviewed 22 Oct 2026
Certificates
Completing a course or a learning path can issue a certificate: the person's name, what they completed, the date, and a signatory. It downloads as a PDF and carries a QR code.
The QR resolves to a public verification page — anyone can scan it and confirm the certificate is real, without a login. That is what makes it worth anything to an inspector or a next employer.

- Signatory — whose name and signature go on every certificate.
- Search — by person, course or serial number.
- Expiring soon — lapsing in the next 60 days. Re-assign the course before they do.
- Expired — no longer valid. Valid and Revoked are beside it.
- Serial — what the QR on the certificate checks against.
- Expires — red when it is close.
- PDF — the certificate, with its QR code.
- Revoke — withdraw one issued in error. The QR then says so.
Report cards
Learning → Report Cards is the manager's view: per employee, what was assigned, what was completed, average score, certificates held. Filter by section or outlet.
Read it for two things: individuals who are behind, and courses everybody scores badly on. The second is usually the course's fault, not the team's.

- A person — their average across every attempt.
- Average — across their attempts.
- Passed — quizzes passed out of those taken.
- Rank — this month, by points.
- What to work on — topics where they keep getting it wrong.
- Still outstanding — assigned and not done.
- Certificates — what they hold, with the PDF.
- Recent attempts — every attempt, not just the pass.
The leaderboard
Learning → Leaderboard, and Board in the Staff Portal, rank points earned in quizzes this month. It works well where training is a shared push and badly where it becomes a public ranking of who reads slowly — say which it is for.
Still stuck?
Tell us what you were trying to do — a person on our team will reply. If this guide is missing a step or out of date, say so and it gets fixed in the manual, not just in an email.