People & payroll
Employee records
One record per person, holding what payroll, the roster and compliance each need.
1 min read · Last reviewed 22 Aug 2026
An employee record is the single place a person exists in Servora. Payroll, the roster, attendance and training all read from it.
What a complete record holds
- Identity — name, IC or passport, date of birth, contact details, emergency contact.
- Employment — start date, position, department, section, outlet, employment type.
- Pay — basic salary, pay components (allowances, deductions), bank details.
- Statutory — EPF, SOCSO, EIS and tax numbers, and the categories that decide the rates.
- Documents — contract, IC copy, permits, certificates, with expiry dates.
Fill the statutory profile before the first payroll
Payroll cannot calculate contributions for a person whose statutory categories are blank, and a run that silently skips somebody is worse than one that refuses. Complete these before the first run rather than during it.
Documents that expire
Work permits, food-handler certificates, medical clearances. Record the expiry and Servora warns you before it lapses. An expired food-handler certificate found by an inspector is a different problem from one found by a reminder.
Leavers
Mark the leaving date rather than deleting the record. Payroll history, EA forms and audit trails all need the person to keep existing. A dated leaver drops off the roster and out of active headcount without taking their history with them.
Still stuck?
Every screen in Servora has the same shape — a filter strip, a table, and the actions on the right. If a guide is missing or out of date, tell your account manager and it gets fixed in the manual, not just in an email.